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Notifications

Email notifications

We can let you know when you have new Nonlocal messages, booking requests, and more via email alerts. These notifications may be sent at any time, based on your notification settings.

To turn email notifications on or off and manage the types of notifications you receive:

  1. Click your name at the top of nonlocal.travel, select Settings, then click Notifications in the menu on the left side of your screen.
  2. You can manage your settings here.
  3. When done, click Save information.

Why didn't I receive my email notification?

There are many reasons why you may have missed an email from us. Here are a few steps to help you investigate.

1. Make sure your email address is correct.

If you've changed email providers since you joined Nonlocal, we might be sending emails to your old address. If you're new to Nonlocal, you may have entered your address incorrectly. Here's how to check:
  1. Click your name at the top of nonlocal.travel, select Settings, then click Account in the menu on the left side of your screen.
  2. Look for the Email Address field. Make sure your address is correct.
  3. If it’s incorrect, Add the correct address, then delete the wrong address by clicking the X to the right of it.
  4. When done, click Save. Future emails should now find their way to the correct address.

2. Check your email notification settings.

We'll only send the emails you tell us you want. Check your notification settings to make sure you haven't opted out of the email type you're looking for:
  1. Click your name at the top of nonlocal.travel, select Settings, then click Notifications in the menu on the left side of your screen.
  2. Make sure you’re opted in to the emails you’d like to receive.
  3. After adding or removing checkmarks from the right boxes, scroll to the bottom of the page and click Save.

3. Search all messages in your email inbox.

Emails are often easy to overlook. Make sure you’ve used your email service provider’s search feature to look for the email. Search for terms like “Nonlocal”, "message", "booking", or other words associated with the email you're looking for.

4. Check your spam and other email filters.

It's possible your email provider mistakenly sent our messages to your spam or junk folder. You can help avoid this by removing Nonlocal messages from your spam list and adding support@nonlocal.travel, nonlocal@nonlocal.travel, and help@nonlocal.travel to your personal email address book. If you have other filters or routing rules in your email client that might have sorted Nonlocal emails elsewhere, be sure to check those, too.

5. Check for issues with your email service provider.

Depending on your provider, emails can take up to a few hours to be delivered. If undelivered or delayed emails are an ongoing problem, check with your provider to see if there are any configuration issues or problems with their network that might be affecting deliverability.
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