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If your booking request was declined or it expired

If your booking request is declined by the guide or expires, no charge is made for the booking and you are free to book with another guide. Your PayPal account may be authorized for a charge, but this authorization is voided if the booking request expires, or has been declined.
 
PayPal completes a charge only when a booking request is accepted by your guide.
 
We urge our guides to keep their listings up to date and respond to inquiries in a timely manner. However, sometimes a guide may not be able update their listing or respond to you within 72 hours.
 
We recommend messaging with your guide before booking.
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